Program Manager - Complex Care Management

Medical Admin · Salem, Oregon
Department Medical Admin
Employment Type Full-Time
Minimum Experience Manager/Supervisor
Compensation DOE

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.




We’re looking for a highly experienced leader to join our team as the Program Manager of Complex Care Management. In this role, you will have the opportunity to build an agency-wide care management strategy from the ground up! Using data and evidenced-based practices to analyze our care management model, you will develop and implement a workflow that supports patient experience improvements, promotes positive clinical/quality outcomes, and reduces health care costs. This model will be applied across all programs to ensure consistent service delivery.

Additionally, this position will supervise our case managers, behavioral health providers, and community health workers in both our Medical Clinics and Transitional Programs with a strong emphasis on integrating efforts across departments, multidisciplinary teams, and programs. A strong sense of collaboration and communication with other managers is required, as you will provide supervision under a Matrix model.


This position’s work schedule is day shift, Monday – Friday.  The primary work location will be in downtown Salem, Oregon at one of our Transitional Programs, or in West Salem at the West Salem Medical Clinic.  Travel is expected due to direct reports being dispersed at multiple locations, including our Total Health Community Clinic located in Monmouth, Oregon.


  • Licensed Clinical Social Worker (LCSW), or other licensed healthcare or behavioral health care clinician with current appropriate state licensure -OR-
  • Master's Degree in a Behavioral Health field, plus at least 2 years care management program leadership experience -OR-
  • Registered Nurse (RN)


  • 2 years of clinical experience
  • 2 years of program development experience
  • 2 years of supervisory or management experience
  • Ability to develop, review, and evaluate workflow, utilization, and care management reports
  • Proficiency in data analysis and quality metrics.
  • Experience with vulnerable populations, coupled with a strong desire to serve the underserved.
  • Desire and ability to promote equity and inclusion.
  • Proven ability to maintain a positive attitude and collaborative work style
  • Ability to manage relationships in order to progress the goals of the program and team.
  • Solid knowledge of community services, providers, vendors, and facilities available to support patients and clients.



Northwest Human Services is an innovative Federally Qualified Health Center that has been providing care to the local community for over forty-five years. In addition to our Transitional Programs that provide services for the homeless, our medical clinics are Tier V Patient Centered Medical Homes and our West Salem location offers fully integrated primary care, psychiatry, therapy, and dentistry all on the same campus. Our Medical, Dental and Mental Health care teams are committed to the overall wellness of our patients and work together to ensure patient needs are expertly evaluated, and met with compassion and respect.

We offer a first class employment experience, with a focus on teamwork, integrity, growth, and balance. This approach has contributed to a fast growing and dedicated team of nearly 240 individuals with an average tenure of over 5 years. Our leadership team and Board of Directors support our staff with training and career development opportunities as we continue to grow and expand our programs and community offerings.


Summary of Benefits:  Northwest Human Services offers competitive wages and a generous benefits package that includes; Medical, Dental, Vision, Group Life: Short Term & Long Term Disability, 403(b) retirement plan with generous employer match and Paid Time Off.


If you are interested in joining a team that makes a difference in the lives of many, please apply online!


For more information, please contact the HR/Recruiting Department at:

Office: 503-588-5828 • Email:


Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.


All candidates who receive a written offer of employment will be required to undergo a criminal records check as well as testing for commonly abused controlled substances, including marijuana.

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  • Location
    Salem, Oregon
  • Department
    Medical Admin
  • Employment Type
  • Minimum Experience
  • Compensation